Stroud Homes Gold Coast North Reviews

Supporting our customers every step of the way!

New homeowners Jordan and Chontelle couldn’t be happier to be in their new home! Stroud Homes Gold Coast helped the couple navigate the new home buyer challenges of dealing with council approvals, design and selection of finishes.

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Stroud Homes Gold Coast North Reviews

Beautiful Family Home

From the moment we decided to build our first family home with Stroud Homes Gold Coast the process was easy, stress free and very rewarding. From Nathan and Terri to the wonderful staff in the office to our supervisor Phil and everyone else involved, everything went smoothly and to plan without any of the stress and headaches people talk about when building a home. Our final product is everything we could have hoped for and more with all of the extensive inclusions the house well and truly exceeds our expectations. The quality and workmanship is evident in every room and we have been left with a family home that we are exceptionally proud of thanks to the Stroud Homes Gold Coast team that we look forward to spending many years in.

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Amazing home

Right from the moment we walked into the Gold Coast display home, we fell in love with it and decided pretty quickly that we wanted a Stroud Home.

I loved the fact that everything was included in the quote upfront and there were no nasty surprises. I have heard horror stories of people going $100,000+ over with other builders and we were pleased with Stroud’s black and white quotes.

The salesperson (Martin) was extremely helpful.

I’ll be honest and say that the contract administration stage was stressful. Things like requesting prices for upgrades etc would often take days to get a response as it was handled by a different department. I understand this is your process, but as the customer we found it frustrating and really just wish we could be handed a price list.

Our original contract administrator was often very short with us and at times we felt like we were annoying her.

The build – Straight away we felt at ease when we met our Site Supervisor, Dave.

He was honest and upfront and didn’t make any promises he couldn’t keep. We loved the Voxer app and were kept informed the entire way.

We had a few hiccups, which are to be expected when building, but everything was handled efficiently and to our satisfaction.

The tradesmen used by Stroud were fantastic. The electrician, the plumbers, the tilers and in particular the wonderful painters. They were always friendly and professional.

Our build did go slightly over time, but as per the contract we were compensated, and at the end of the day, a few extra days are insignificant, as we now have a beautiful home that we are proud to show off to our friends and family.

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hello we decide to go with stroud homes because they are local and it was they best choose we could

from start to finsh we where told every week about what was happening on they house phil they supervise is a great person he explained every theing to us so that we coud understand what was going onthey fellow up service is great as well they stand ed of build is very high all was done on time nathan they owner of stroud should be very proud of his stall

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Extremely Happy!

Our experience with Stroud Homes Gold Coast has been amazing! We’ve never built before and we can honestly say that the whole process from start to finish has been so exciting and stress free. We love our beautiful, new home & its exactly what we imagined! Nothing was ever a problem and even when we wanted to make changes in the planning process, we were never made to feel like it was an issue. We looked around at other builders but there were always “add ons” in the cost. Our end price included everything!

Stroud Homes “listened” to what we wanted and delivered it with great customer service & workmanship.

Thank you Nathan, Terri & Team for genuinely caring & looking after us.

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Stunning Home

Very good quality built home. Very good and clever designs. Make sure of spaces. We really love it. Some minor defects were fixed straight away.

Building time frame was good. We received update from supervisor during the construction periods.
Staff are friendly to deal with. They always returned to our queries.
Currently the home is used as a Display Home.

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Feels like home

Workmanship was of high standard with quality finishings. Build went very smoothly with no delays or issues along the way. Customer service was fantastic. GC stroud was helpfull and very accomodating. We received some extra touches which we thought were upgrades but are actually standard inclusions. I found Stroud to have one of the best range of standard inclusions.

As first homes buyers this was a big step for us and im glad we chose to build with Stroud Gold Coast. I would definitely recommend Stroud. We are very happy with our experience and most of all our home.

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Couldn’t have had a better Build!

The entire team at Stroud Gold Coast were great to deal with from start to finish! Professional, helpful, approachable & understanding throughout the entire building process, we were so happy with our decision to build with them & our finished product is incredible! They worked with us to make all the changes we wanted and the entire process was really stress free! We are Very Happy Home Owners! We would recommend Stroud Gold Coast to anyone thinking about building!

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Fabulous experience!!

We chose Stroud Homes to build our latest (and last home) and were very glad we did. We’ve now been in our new home for 4 months and are totally loving it.

Dave Slaughter was our Site Manager for the build and he was fabulous to work with. He really looked after us and made us feel very comfortable asking any questions. He’s such an asset to Stroud Homes!

Our house was finished in about 13 weeks which was great for us as we were paying rent and mortgage and it made such a difference to know everything was being done to get us in as quickly as possible.

The workmanship and build quality was great. Everything we expected of our home was delivered. We were really happy with all the finishings and pleased with the quality. 4 months down the track, everything is brilliant.

Customer service and support was great, always of a high standard.

We’ve had neighbours asking about our house and how our build went and I’m proud to be able to say that we definitely chose the best! Confirmation of that has been in hearing how many problems our neighbours have had and hearing how many of them are unhappy with other companies.

We only had one issue, which was with the tile supplier selling out of the tiles we chose. I was contacted and kept updated and asked to pop in to choose tiles from the National Tiles range. The issue was handled really well and we were super happy with the outcome.

I would definitely recommend building with Stroud Homes.

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Fabulous First Home!

My partner and I decided we wanted to build our first home together and we couldn’t have been happier with our choice to use Stroud Homes on the Gold Coast. From the initial planning through to the actual build, the wonderful staff at Stroud were attentive and helpful and made the process very smooth. As we had never built before, the information and support from the Stroud team was amazing.

Our site supervisor, David, was fantastic throughout the whole build with regular communication and photos of how the build was progressing. There were only a few minor things we had to change due to unavailability of stock (like floor tiles), however David was able to find near identical replacement stock quickly to avoid delay. David was very reassuring during the whole build, easing any of our concerns.

We have been in the house now for nearly two months, and have had both our site supervisor and the administrative team at Stroud contact us to ensure we are happy with the result. The finishings, fixtures and appliances are all of great quality and no problems have arisen at this stage. We have had a very positive experience building with Stroud, especially considering how stressful buying and building your first home is. I would have no hesitation in choosing Stroud if we ever decide to build again!

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Hassle free build

Stroud Homes were excellent to deal with, very responsive and hassle free. The worksmanship was of a high quality and have had no defects since moving in. Stroud helped changed the design initially to fit the block of land and this was altered a number of times – they were very helpful and suggestive throughout which made the process a lot easier.

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Joe M.
South East Queensland
Our home was built on time, to a very high standard and on budget. We love it.

Short version:
Yes, we would use Stroud again
Yes, Nathan did a great job managing our build and,
Yes, we love our new home.

Long version:
The sales and contract management team were great and honest about what to expect.
Our home was built on time, to a very high standard and on budget. No surprises, no dramas and no issues.

The building supervisors and Nathan (the owner) were amazing, knowledgeable and professional. I would ask questions through an App they prefer and they would respond within a few hours, every time.

This was our first build. Stroud had a great design and we modified it slightly to add an extra guest room.
This was done very well and without much additional cost.

Some additions to the off plan design are very expensive for what they were. I won’t list them but after speaking with other people who have built houses Stroud were actually on the more reasonable side…so it is an industry wide thing. On the whole though our Stroud home was a bit dearer than others we looked at but the quality followed and we are very pleased.

For example things we like that we didn’t even know to ask about are that out gas connection is recessed and covered (looks nicer) than just leaving it exposed, our light switch dimmers are push buttons not those dials, all cupboards and drawers are soft closers, our taps, toilets and basins are much nicer than we expected.

The builders who work with Stroud are obviously selected carefully.

Our electricians (Bear Electrical) were also amazing, responsive and helped us get our house electrical set up well. Stroud organized a meeting with them on site to make sure we all knew what went where.

We opted for tiling throughout the entire house and the tiling was done very well. This was important to us.

We also had a great time with the colour consultant whom Stroud had organised.

Lastly, here is my tip.
Spend a lot of time going through each and every quote and draft design. Check everything, power outlets, taps, lights, switches, cupboards, check EVERYTHING EVERY TIME. Check the prices, make sure you are happy with what the quote says. Do not hold back at the quoting stage. There is no renegotiating later. We had over twenty quotes drawn up and a lot of house design drafts. Stroud were very accommodating.
Once we finally agreed on everything we signed the contract and let Stroud go off and do their thing. They did a great job.

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South East Queensland
Build stage

Stroud homes have been excellent to deal with from the first time we stepped into the sales office/display home and meeting Martin to picking our colours etc. Everyone at Stroud have been prompt especially Hayley and Geraldine answering all our questions. Our build is currently in progress and we have been more than happy with each stage so far. The price of the build is very reasonable compared to other builders. We can’t wait to move into our new finished home when its all complete. Would highly recommend Stroud homes to anyone thinking of building.

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June and Keith
South East Queensland
The build has begun!

After more than a year of researching builders and 100s of house designs, we decided to sign up to build our forever home in Helensvale on the Gold Coast with Stroud Homes. At the beginning of negotiations we were living in Melbourne and right from the start we felt completely confident in our decision. Martin has been in regular contact and has always made us feel confident during every stage of the planning process with his knowledge and expertise. Both he and Hayley are awesome and have proactively kept us informed every step of the way. Making changes and customising our plans has been seamless, and working with the wonderful Geraldine on the finer points to get us to build commencement has been fantastic. And now the build has commenced, we cant wait to see the finished product. Thank you Stroud for taking the stress out of building a home.

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South East Queensland, QLD
Happy First Home Owners

We are really happy with Stroud Homes Gold Coast North. Our build was managed really well, they updated us weekly on what has happened and what is expected in the next week. The quality of the workmanship is exceptional. We added a few extra powerpoints during construction which were easily accommodated and any little issue was easily fixed and prior to handover, there were not too many defects and no major ones, but all were fixed prior to handover. Our build was on budget and completed on time. Would not hesitate to recommend.

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Tiffeny Gorrie
South East Queensland, QLD

As with all builds there is always some teething problems to sort through. Being a detailed person I have been pedantic about every inch of our new home. Stroud struggled to keep up with us but bringing on a new Contracts Manager has been just what was needed. Our build is now well underway and we have been very impressed with the speed at which they are going and with the open communications.

Nathan, the owner of Stroud Gold Coast called us to congratulate us on signing our contract, which impressed us as we have built before with another company and never heard from the owner at all.

Martin at the display village was our initial point of contact when we first started our journey to find a builder. His knowledge and willingness to look at our site and persistence in finding a solution really sealed the deal for us.
Hayley, also at the Display home is such a warm and welcoming person, always willing to help.

Geraldine our new contracts manager is just who we needed to make our journey with Stroud smooth. She knows design, is great with colour and is exceptionally detailed.

We have complete confidence our home will be built well and any issues going forward will be sorted quickly, as has been done in the past.

Thanks Stroud!

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Christine and Jeremy
South East Queensland
Awesome! Great experience so far!

I had been wanting to build a Stroud home for quite some time so when we had to rebuild our house we did not look elsewhere and so far haven’t been disappointed with our choice. The sales team, Martin and Hayley were great to deal with, having answers to the weirdest of queries or ideas and being very supportive of our situation. Tina is a gem, we can’t speak highly enough of her; Very efficient, helpful and a lovely person to deal with. Because of the nature of our block of land we had a few issues at planning stage but the Stroud Team always had great suggestions and solutions to fit our needs and budget. We loved the “what you see is what you get” of the display home and the finishes as well as the inclusions impressed us, they were a level above. No hidden costly upgrades unlike other building companies when you want the same level of finish of their display homes which we witnessed when our son built with another company. We have just started the actual build, all the little hiccups you can expect when you build have been very few and dealt with quickly and efficiently; the communication is excellent and all the tradesmen we have met so far were very skilled; Our slab is a work of art! All in all we are very happy so far, the only downside and that has nothing to do with Stroud Homes… It’s taking too long! We’re so impatient to enjoy our new home, but that’s on us.

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Sheree Sharples
South East Queensland
Our house is Awesome

We have had the best experience with Stroud Homes. From the very first online enquiry right through the whole build process. The sales staff Martin and Hayley at the Coomera display homes, were beyond helpful with getting our project started and helped us get everything we wanted within budget. The build team have exceeded our expectations, the build quality and workmanship is fantastic and being built on time. The weekly updates from Justin has kept us well informed on what is happening and really made us feel like part of the build team. We are first home buyers and have found the whole process of buying our forever home with Stroud easy and worry free. We are now just a week away from getting our keys and can not wait.

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xia h.
South East Queensland
Our home was built on time, to a high standard and on budget. We love it.

The sales and contract management team were great and honest about what to expect. We also had a great time with the colour consultant whom Stroud had organised. Our home was built on time, to a high standard and on budget. Only had a Couple of minor Issues but i believe they can be fixed with the right assistance.

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South East Queensland
Decision to knock down & rebuild our new home

At least four years ago we visited the previous Stroud sales office/display home where we met Martin. We had just started researching builders & ended up very confused with all their different offers, but Stroud stood out as it was easier to relate to. We were very impressed with Martin at the time as he was really helpful & friendly to deal with, so much so that when my brother needed to rebuild I suggested he check out the Stroud displays as a must. We made up our mind to rebuild & were nicely surprised to meet up again with Martin at the latest display home where he has helped us with the planning & our adjustments & his great ideas to enhance our build. Hayley has also been a wonderful help & kept us well up to date. We are really pleased to have Geraldine helping with all the finer aspects as she has some wonderful ideas & expertise & Geraldine goes out of her way to deal with any queries we have. We find any queries are dealt with promptly by all the Stroud team we have met to date & they have gone out of their way to inform & assist us & we are very confident with the building process. Our actual build is currently in the early stages but we have been more than happy so far. The price of the build is very reasonable compared to other builders & we are impressed with what comes as Standard & the fact that we can upgrade & add other items to make this a great build. We can’t wait to see our finished home.

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We love our home!!!
We highly recommend building with Stroud Homes Gold Coast!

We chose the Bronte 240 design and started building in Jacobs Well at the end of April this year. We received our keys to our home mid August and our home is everything we hoped for.

The entire team at Stroud Homes Gold Coast went above and beyond for all of our requests and queries along the way. We cannot thank the entire team at Stroud Homes Gold Coast enough for their help and genuinely caring for our home. This sets Stroud Homes Gold Coast apart from any other builder out there, we can guarantee it. We have spoken to many people, heard all of the horror stories and we have nothing but positive words and praise for these guys.

Our site supervisor Justin was always friendly and approachable. Justin always helped us with the billions of questions we had along the way and was very easy to deal with. Tina was our go-to in the beginning for plans, the contract and colour selection. Tina is unreal and is an asset to the Stroud Homes Gold Coast team. Thank you so much Tina, Justin, Henry, Nathan, Peggy and Martin, we love our home.

We hope to build another home with Stroud Homes Gold Coast again in the future.

Chonnie & Jordon

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Daniel and Monica
Gold Coast, QLD
Would recommend

Overall, our experience with Stroud was very good, with only a small number of issues which were quickly resolved for the most part.

While Stroud has a wide variety of home designs, we knew early on that we would need a custom design to suit the layout of our acreage block. The staff at the display home were more than willing to visit the site with us to understand our vision for the property, and were happy to help us design a house from scratch. During the design phase, Stroud was patient with us as we changed our minds a number of times. To make this process easier and quicker for us, the draftsman even visited us at home to reduce the “back and forth” over e-mail and was open with his feedback and ideas.

As we had purchased our block of land at the height of the banking Royal Commission, there was a delay between first approaching Stroud for the design and being in a position to enter into a contract. Stroud was very accommodating and empathetic to our situation, and the contract process was managed well despite us requesting a number of unusual additions, like supplying some of our own fittings and excluding some standard items. Where we had complex needs like the design of the home network, the staff at Stroud would happily connect us with their suppliers directly to avoid any miscommunication. Although this process wasn’t simple, by planning as much as possible up front we experienced a very smooth build with only a small number of variations and Stroud was usually flexible in this process. Outside of variations, our quote was complete and accurate and there were no rude surprises.

Despite our site supervisor changing part-way through the build, the transition was seamless from our perspective. We received an update every Friday and had a reliable way of keeping in touch if we needed to discuss anything. Although the build itself ran very smoothly, we feel that the new site supervisor lacked experience and attention to detail, and at times did not always think ahead or push hard enough to get the outcome we needed. Unfortunately, in a handful of instances it was necessary to insist or ask multiple times for something to be resolved.

The colour selection process was straightforward but the consultant did not really offer her expertise and it was up to us to choose what we wanted without really knowing anything about this area. It was hard to visualise how the house would look with all of our selections as there was no option for a virtual walkthrough. This led to some minor design flaws which were not realised until it was too late to change, for example an overhead cupboard in the butlers pantry not having enough clearance, and the powder room mirror being mounted too high. Arranging for the powder room mirror to be moved down was like herding cats, and is a good example of needing to push the site supervisor along. Ultimately this was resolved, but due to the layout of the butlers pantry, the only thing that can be done about the overhead cupboard is to remove it.

We encountered what we consider to be (only) two major issues during our build:

1. The tiles laid throughout the entire house did not match the specification noted in the contract by the supplier, National Tiles. This was not discovered until after the tiles had been laid. Ultimately, after escalating multiple times, we accepted compensation from Stroud even though the issue was with National Tiles. Although this was a negative experience that we believe could have been resolved much more quickly, we appreciated the gesture and customer service ultimately provided by Stroud.

2. From the beginning of our design, we had incorporated a pull-out rubbish bin under the kitchen sink. At the walkthrough following the kitchen fit-out, we noticed a half height bin had been installed instead of a full height one. Despite raising this numerous times and being assured that it would be resolved, it wasn’t until practical completion that we were informed that nothing could be done to resolve. Had Stroud been honest about this from the beginning, we could have worked on a solution together. Our useless bin is still there 🙁

The final inspection was carried out with an independent assessor who was impressed with the workmanship and identified a lower than average number of defects which have all since been resolved. Overall, we are impressed and very happy with the quality and design of our new home, and the relatively short build time considering its size and custom design. The bottom line is, if we ever decided to build again, we would consider Stroud a second time around.

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Our Home, just what we wanted

We are well settled into our new home now. A well constructed , well finished design of our own choosing. Initially some delays with the design, but with minor adjustments the final design has all we hoped for. The delays were mainly due to the turnaround times to get changes onto the plan and the approvals required. The build proceeded with a minimum of delays, and we were updated regularly on the progress. Several small issues were adjusted and corrected as the build proceeded these were identified and discussed during regularly scheduled site visits and managed well by the building supervisor. Our building supervisor was changed shortly after construction began, and then remained unchanged for the completion of build. Post construction there were several minor issues which were promptly correct. One more concerning issue with some external concrete pathing required some time to correct, but when finally corrected by removal and replacement it was completed to our satisfaction. Considering all the above , we are very happy with the service we received and the quality and comfort of our Stroud built home.

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Leigh and Victoria
Gold Coast, QLD
Custom Acreage Build

We chose to build with Stroud Homes Gold Coast after doing extensive research into builders in the area. As we were building interstate, and this was our first build experience, we were a bit unsure going into this process. Stroud came highly recommended, and we got into contact with Martin who was very helpful in answering all our initial questions and assured us that they were keen to take on a difficult project such as ours on a sloping acreage block. We worked closely with Stroud’s draftsman, Jamie, to create the ideal custom floor plan for our block and was readily available to make the necessary revisions. Between contract signing and the build commencement, Tina was our first point of contact. She did a spectacular job and was always happy to go above and beyond. Once our build started, our site supervisor kept us informed every step of the way with weekly updates and pictures which was extremely important to us as we were interstate and unable to keep up with the progress in person thank you Justin!

Overall, Stroud did an incredible job in building our new home and we are very happy with it. With all the horror stories you hear about dodgy builders, it is safe to say we were a bit wary at first, but Nathan, Henry and the rest of the Stroud team did a great job in alleviating those fears from the beginning.

There will always be mistakes made and unforeseen delays during any build, no matter what builder you choose however, the real difference with Stroud is how they choose to deal with it. They always have open lines of communication and will do whatever necessary to rectify any issue that arises.

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First time build with Stroud Homes Gold Coast

While we had some issues with Stroud at the beginning and had to deal with staffing issues throughout the build, they were more than happy to work with us to design the right house to suit our block based on a wish list we gave them.

We are extremely happy with the finished product, the house is better than we had imagined and we can’t fault the workmanship.

Despite the staffing issues, Nathan and Pat were always happy to take our calls and address any concerns.

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Very Happy with End Result

The quality of the build was above what we had seen with other builders. Stroud use high quality appliances and fixtures as standard.

The build process was quite confusing for us. We felt that everyone was on a different page at times and it appeared the departments (sales, design, contract staff, builder etc) didn’t communicate well with each other.

The initial sales person didn’t appear very knowledgeable about the products and procedures but the rest of the staff worked really hard to get us across the line.

Overall we are so very happy with our lovely home and enjoy showing it off to our friends and family.

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Great build, Great home!

The house was built with great workmanship. There were some obstacles along the way, but our Site Supervisor was great at bringing these to our attention and finding an acceptable resolution. The whole build experience, from breaking ground to completion was excellent, thanks to our Supervisor.

We had some administrative struggles during the plan finalisation phase, where the lack of attention to detail caused some delays and frustrations.

Nonetheless, the end result was great and we are very happy with our first home!

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Martin Smith
Martin Smith

Stroud Homes Gold Coast North takes the stress out of building...

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